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Conflict Offers Perspective on Disputes
A couple of years ago, I had a run-in with a parent. He had developed the habit of coming into school before the end of the day, standing outside the door of our classroom and motioning impatiently for his son, Victor, to hurry up. When I requested that he wait outside the building for his son to be dismissed, he became irate, yelled at me and angrily pulled his son out of class.