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My student was trying to act like he wasn’t smart. He told his parents that being smart meant not having cool friends. When test time came, he simply made random patterns with the bubbles on his standardized test, scoring one of the lowest scores in the sixth-grade class. The following year, he made a fresh start by earning one of the highest scores on the pretest. I knew I was in for a fight or, rather, a battle that would culminate with a full-on war to maintain. One I hoped to win.

Among my third-graders, conflicts often arose over the issue of skin color. “Your mama left you in the oven too long. You look just like a burnt cookie!” “Oh yeah, well you look like a white boy. I bet you ain’t even black.” As a young white teacher coming into a school that is about half African-American and half Latino, I knew there would be racial conflicts, but I didn’t know how they would manifest themselves. I assumed that both groups’ first concern would be the oppression and racism from white people. I was not expecting the intense criticism that I found within the African-American community of its own members.

Recently, I met with the second- through fifth-grade teams at our school to look at student achievement on our district benchmark tests. We analyzed the results. Then we set out to identify specific focal questions that large numbers of students answered incorrectly. We’d hoped to develop an instructional plan to help the students answer similar questions correctly in the future.

“To err is human” but to reflect is divine. Teachers are human. We get frustrated, lose our tempers, make bad judgment calls and sometimes wish for a do-over button. Unfortunately, there isn't a magical reset button—or is there? Being an effective, successful teacher does not mean you never make mistakes. It just means we need to learn from them.

How does a school community deal with the violent loss of a student? Unfortunately, this is a question my school has had to answer too often. Still, no matter how many times I’ve been through it, trying to understand my own pain while holding space for my students to feel theirs is something that pushes me beyond my capacity as a teacher.

Katie is the student I imagined all my students would be like when I first started teaching. In my fantasy, all my students were motivated, conscientious and ready to independently tackle any challenge I proposed. In this same fantasy, I was not the wild-haired, one-legged juggler I’ve become, but rather a calm force of wisdom and benevolence.

On a recent rainy afternoon, our 20 kindergarteners were kept indoors for playtime. I stood near a group of four children stringing beads for bracelets and necklaces. Levi explained he was making a bracelet for his daddy. The child next to him, Catherine, blurted out angrily, “I hate daddies!” Levi searched for words, looked at Catherine and asked, “Why do you hate daddies?” He repeated it a few times. “I don’t have a daddy,” Catherine replied. “I hate daddies.”

The class was silent as we waited for Samuel to collect himself. It was a respectful silence that happens when everyone knows something powerful is taking place. Samuel’s elbows were on his knees, his head was down. A few tears had fallen. Our chairs were placed in a circle. A sign posted on our classroom wall read, “Every person in this community is as important as every other person.” We were in the middle of our weekly class meeting, a time when we acknowledge conflicts and work to resolve them as a group. The current topic: name-calling and disrespectful speech.

Every now and again, a student will say something that leaves me speechless and desperate for the correct response. I can feel in my bones that the moment is about to become pivotal. One of these moments came while we were reading Katherine Paterson’s novel The Great Gilly Hopkins, in which the main character deals with her racism. We were in the process of analyzing her character, her motivations and her racist attitudes, and I could tell that my sixth-graders didn’t really understand the theme of racism, so I needed to step away from the novel for a moment and put the history in context for them.

I like to switch things up every once in a while, so I assigned my high school students a project I’d never done before—a gift book. In addition to the academic value, I hoped to strengthen at least one teen-adult connection at a time when it’s sometimes hard to just grunt, “Good morning,” without an argument. (I know this because I have two teens in my own house.) I also wanted students to be able to create a keepsake to give a loved one during the holiday season. Many students could not afford to buy anything. In our rural school, many students come from low-income homes.